- Before making a purchase, the customer must check if he/she has provided exact shipping address. If the goods are reach a wrong address due to wrong information given by the consumer, and the products return to GenericViagraMart, then customer has to pay for re-shipping charges to obtain the parcel.
- None of the booked, processed, and shipped products can be cancelled or claimed for refund. Only exceptions are the ones mentioned below.
- Customer may claim refund on receiving damaged products, or gets another medicine than what was ordered. New parcel can be requested at no additional cost, including shipping.
- If the customer does not receive the product within a specific period as suggested by the website and the third-party shipping service, then 100% refund is guaranteed.
- GenericViagraMart will ship a fresh parcel to the customer, incurring no shipping charge. But, the order amount and medicine has to match with the ‘claimed’ product.
- If the order gets cancelled before successful booking, then 100% refund is offered. Customers are eligible for 50% refund on order value if cancellation is done after confirmation of booking.
To claim refund, the consumer has to contact customer care at live chat or email to receive a shipping address. The product received has to be shipped back to this address. After the consignment is received by Genericviagramart.com, a 50% refund of billing amount will be given to the customer.